Membership Coordinator

JOB INFO

Membership Coordinator
Children's Museum/Museo de los Ninos, San Diego, California

Posted: 2/12/2008
Closes: Until filled
Level: Mid
Type: Permanent
Job categories: Development, Membership

Primary Responsibilities

Assume responsibility for optimal donor database management, report creation and generation (Raiser’s Edge)
Strategize, write letters, acknowledgements and recruits for all membership levels from the highest to the general
Implement a proactive marketing plan for membership that includes direct mail and recruitment on-site at the museum and on the website
Update membership brochure; maintain a benefits program that is mission-based and of the highest quality
Monitor progress of membership and prepare detailed plans and recommendations for ongoing improvements to the program
Handle ongoing member relations, phone inquiries related to membership and oversee the Development Assistant in this regard; tracks membership benefits
Responsible for/coordinates accurate computerized records of donors and their gift histories, and hard files for members and donors
Work with Director of Administration to develop and administer a system monitoring dues payments; ensure accuracy of development records with accounting records
Systematize and oversees renewals and acknowledgements process with Development Assistant
Organizes mailings in coordination with staff, volunteers, interns and mail house
Train reception and store staff to implement the highest level of customer service standards and to participate in membership sales
Help identify prospects for higher levels of giving
Collaborate with appropriate departments to create special programming and events for members
Create regular reports and analyses on acquisitions, renewals, special appeals, on-site sales and other areas for Director of Individual Giving and Director of Development
Train and supervise interns to assist with office support
Additional duties as required

Qualifications

Education: Bachelor of Arts/Bachelor of Science in related area of study.

Experience: Knowledge of Raiser’s Edge a must. Two to four years membership experience with progressively increased responsibility, preferably at an arts or educational institution. Must be committed, and sensitive, to working with children. A knowledge of and/or openness to contemporary art, and the ability to communicate in a positive manner. Demonstrated marketing experience and skills. Excellent communication and writing skills. Proven track record in working directly with the public and providing first-rate customer service. Strong organizational and management skills; ability to prioritize. Ability to work with people in all stations of life (including Directors, corporate leaders, major donors, support staff, etc.). Detail-oriented and able to observe the highest level of discretion. Ability to make decisions under pressure. Ability to multi-task and keep strict deadlines. Creative, energetic, and goal-oriented. Computer literate in Microsoft Word, Excel, Outlook and Power Point.

How to apply

Please refer to our website at www.childrensmuseumsd.org/job_openings.html.