Street Address
1243 E Street, SE
Washington, DC 20003
Mailing Address
1243 E Street, SE
Washington, DC 20003
phone: 202-544-2698
fax: 202-547-9439
Anita Durel, Associate: Development
phone: 410-764-0119
John Durel, Organizational Coach
phone: 410-764-0119
Dean Krimmel, Associate: Exhibit Developement
phone: 410-746-8350
Betsy Bowers, Associate: Visitor Services, Learning
phone: 617-650-6777


Qm² is a community of consultants. We each operate our own consulting business. We share common purposes and values, our talents are complementary, and we care for and support one another.

Our shared mission is to help nonprofit organizations, particularly museums and cultural groups, build successful futures by implementing powerful concepts of learning, leadership, management, and organization design and project management. On our web site you will find numerous resources to help you improve your organization.

Strategic Thinking and Execution: When your organization needs focus and direction, Qm² designs a comprehensive process that not only yields a shared vision, but also aligns the organization and brings energy to the board and staff. What distinguishes our approach is emphasis on enabling an organization to think and act strategically, rather than simply having a plan. We work with key leaders of the board and staff to both create a plan and transform the organization. An especially powerful tool is the Qm² Life Cycle Assessment, which uncovers obstacles prior to entering the planning process.

Fund Development and Capital Campaigns: Qm² audits development programs and helps CEOs, Development Officers, and Boards create achievable plans for fundraising success. We emphasize donor-centered, comprehensive and inclusive fundraising strategies. We prepare the staff and the board for campaign readiness by including them in the action. We train boards and help members see "asking" as an open invitation to engage donors in the important work of the organization.

Assessment and Evaluation: Every engagement with Qm² begins with considered assessment. Sometimes we undertake an analytical analysis of existing material; sometimes data collection is required. We may do this or we may teach you and your staff and volunteers how to gather data and embed it into your decision making process. We solicit regular, honest, and complete evaluation - especially of the tough issues and difficult situations. Qm² enlarges your capacity to assess and evaluate kindly, fully because these actions are the fulcrum upon which nonprofit excellence and continuous improvement turns.

The Guest Experience: All nonprofits have guests - donors, clients, visitors, members, subscribers, audiences or customers. The guest's experience is crucial to your success. Qm² works with organizations to assess and improve the guest experience. We have developed tools and training programs to enhance consistent delivery of the kind of experience the organization wants to provide.

Retreats and Meetings: When an organization needs to make crucial decisions, Qm² helps the leaders design a process so that the decision-makers come to agreement based on good information and a full understanding of the perspectives surrounding the issues. We are skilled meeting facilitators, ensuring that even the most contentious issues are aired through constructive dialogue.

Board and Staff Development: Through workshops and coaching, learning and teaching, Qm² enables people to discover their talents and use them for the benefit of the organization. We offer workshops on various topics, such as team building and guest services. We also work directly with organizations to design training to meet specific needs. We use practical tools and concepts to address real issues faced by the organization, rather than generic training organized around hypothetical situations.

Staff and Volunteer Performance: An effective organization is the result of many players working towards a common goal. Qm² provides tools that tie performance expectations to mission, values and philosophy. Work style assessments and coaching provide insight for department leaders to better meet the professional and personal needs of individual staff members and volunteers and still keep the institution's best interest their priority.

Roundtables for Executives: A particularly effective means of developing one's executive strengths is to join a REX Roundtable. Members meet to help one another solve individual problems, and to learn about new approaches to building strong organizations. Informal discussions with other CEOs help clarify issues and convert concerns into practical actions.

Forward Looking - Solutions Tailored to Your Situation: Qm² is always happy to have a conversation with you about your organization's challenges. We are known for asking insightful questions and thinking critically about your issues. Occasionally these conversations lead to our working with your staff or board using processes selected to address your specific situation. Often we simply provide you with a new perspective and lead you to some concepts or tools available on our website.